Frequently asked questions

What does our warranty get you? Why choose to exchange? What exactly does our backup service entail? Why is the firmware version important?

Play it safe via ABC Industrial Parts' warranty conditions

Industrial plants prefer to keep running invariably, no matter what. Therefore, it is essential that you can rely on high-quality products and/or durable repairs. With our warranty conditions, you can count on certainty, whether you choose new, used or repaired products.

Technical expertise is not our only guarantee

Downtime in a production process costs time as well as money. At ABC Industrial Parts, we understand how important it is to minimise downtime risks. Our approach always starts with a detailed technical analysis to ensure that every product we supply or repair we carry out meets the highest standards.

Thanks to this attention to quality, we can confidently offer you a 1-year warranty on all products and repairs.

What does our warranty get you?

1-year warranty on new, used and repaired products
Fewer breakdowns thanks to our preventive approach
Longer industrial facilities life

Enjoy a discount on your purchased product via our exchange formula

A defective product does not have to be worthless. At ABC Industrial Parts, you can hand in defective products and immediately benefit from a discount on your new purchase. This is a smart way to save money while contributing to a circular economy.

Take advantage of returning defective products

Defective products need not always be lost. By returning them within 30 days of receiving your new purchase, you give them a second life and save on your maintenance budget at the same time.

If the defective product is not returned within the 30 days or is found to be irreparable, no exchange discount can be granted and the remaining amount will be billed. That way, you always know where you stand.

Why choose exchange?

Immediate discount on your new purchase upon return of the faulty product
The quick and cost-effective solution within your maintenance budget
Sustainable reuse of products in need of repair

Backup and recovery of data from faulty and obsolete industrial electronics

Want to avoid losing valuable parameters or data due to a malfunction while the manufacturer no longer provides support? At ABC Industrial Parts, we help you secure this data, both for common and specific products. Thanks to our expertise in diverse technologies, we offer personalised solutions, regardless of brand or type. This way, we ensure that your critical data is preserved and your production can resume as soon as possible.

Data retention even when manufacturer stops support

Whether it is faulty PLCs, drives, HMIs, IPCs, motors or other industrial electronics, we secure your data. Our expertise ranges from direct data extraction from components such as EEPROM, NVRAM, EMMC, Flash memories, DOMs to legacy media such as linear flash, compact flash, zip drives and floppy disks.

Even if the manufacturer does not offer a solution, you have come to the right place for recovery.

What we do:

Data extraction directly from electronic components such as EEPROM, NVRAM, EMMC, Flash memory, DOMs and more
Recovery of hard drives, including PCB repair and mechanical troubleshooting
Support for older storage media such as memory cards, USB sticks and floppy disks

Specific firmware and hardware versions for your industrial plants

If you are working with specific hardware or firmware versions that are no longer available from the manufacturer, ABC Industrial Parts is your partner When making your enquiry, clearly state which versions you need, we will then look at the possibilities of supplying those versions, so that your installations continue to function optimally.

Safeguard the operation of your product with the perfect hardware and firmware configuration

In many industrial applications, it is crucial to have the right firmware or hardware version for optimal performance and compatibility. ABC Industrial Parts supplies you with the product with the exact specifications so that your installation does not suffer from compatibility issues.

We do this by locating the correct hardware and providing it with the correct firmware version. If necessary, your existing program will be modified to work with the newer hardware or firmware.